If you work in IT Ops, SRE, or DevOps, you don’t need to be told that every second counts in incident response. You already know that. The challenge for most incident response teams, however, lies in figuring out how you actually improve incident response speed. Beyond obvious, basic steps – such as taking advantage of … Continued
Author: Chris Tozzi
If you work in IT, development, or DevOps, it can be easy to feel like everything you do is incident response. You constantly face issues that demand your time and attention. Those issues, however, are not the same as actual incidents, and it’s important not to conflate day-to-day operational workflows with incident response. Managing the … Continued
Here’s a look at five real-time communication mistakes that incident response teams commonly make when attempting to respond to incidents.
Remember when incident response involved receiving notifications via physical pagers when something went wrong? Unless you’ve worked in IT for a number of decades, you probably don’t. It has been many years since incident response technology was so primitive and manual. If you are fortunate enough not to remember those early days – or if … Continued