Last Update, Feb 2, 2021.

This privacy policy (“Privacy Policy”) governs how we, StackPulse Ltd., (“StackPulse” “we”, “our” or “us”) use Personal Data (defined below) that we collect, receive and store pertaining to you (“User”, “you”) in connection with the following use cases:

  1. When you browse or visit our website, https://stackpulse.io or https://stackpulse.com and any subdomain of stackpulse.io and stackpulse.com (“Website”) or Platform (defined below)
  2. When you make use of, or interact with, our Website
    1. When you contact us and request stay connected with us in the future
    2. When you request a product demo
    3. When you request to “get started” with the platform
    4. When you sign up for different e-books and other assets
    5. When we process your job application
  3. When you make use of, or interact with platform (the “Platform”).
    1. When you login and make use of our Platform
    2. When you connect our platform to your internal systems
    3. When you use any service that we offer in conjunction with our Platform, such as, but not limited to our Support Site, Open-Source Repositories, Status Page, Community Forum, etc…
  4. When you attend a marketing event and provide Personal Data
  5. When you exchange business cards with us
  6. When we acquire your Personal Data from third-party sources (such as lead-generation companies)
  7. When we use the Personal Data of our service providers
  8. When we use the Personal Data of, or provided by, our resellers, distributors, agents and/or finders
  9. When we use the Personal Data of our customers
  10. When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn, Medium, Dev.to)

The Website is referred to herein as the “Services”.

We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices and your rights in relation to Personal Data.

Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.

Table of contents

  1. Introduction
  2. Consent and modification
  3. What information we collect, why we collect it, and how it is used
  4. How we protect and store your Personal Data
  5. How we share your Personal Data
  6. Additional information regarding transfers of Personal Data
  7. Your privacy rights
  8. Use by children
  9. How can I delete my account?
  10. Links to and interaction with third party product
  11. Log files
  12. Cookies and other tracking technologies
  13. Analytic tools
  14. Access/Accuracy
  15. California privacy rights
  16. Our California do not track notice
  17. Deletion of content from California residents
  18. How to contact us

This Privacy Policy may be updated from time to time and therefore we ask you to check back periodically for the latest version of the Privacy Policy, as indicated below. If there will be any significant changes made to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

1. INTRODUCTION

We have implemented this Privacy Policy because your privacy, and the privacy of other users, is important to us. This Privacy Policy explains our online information practices and the choices you can make about the way your Personal Data is collected and used in connection with the Services. “Personal Data” means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, a personal profile, an email address, a home or other physical address, or other contact information.

You are not legally obligated to provide us Personal Data, and you hereby confirm that providing us Personal Data is at your own free will. By using the Services, you consent to the terms of this Privacy Policy and to our collection, processing and sharing of Personal Data for the purposes set forth herein. If you do not agree to this Privacy Policy, please do not access or otherwise use the Services. We reserve the right, at our discretion, to change this Privacy Policy at any time. Such change will be effective ten (10) days following posting of the revised Privacy Policy on the Website, and your continued use of the Services thereafter means that you accept those changes.

3. WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

Personal Data we collect Why is the Personal Data collected and for what purposes? Legal basis (GDPR) Third parties with whom we share your Personal Data Retention period Consequences of not providing the Personal Data
When you browse or visit our Website or Platform
Cookies
  • Marketing, analytics and statistics
  • Improving our product capabilities
  • Consent
  • Legitimate interest (e.g. essential cookies)
3rd party platforms providing storage and analytics such as the following:

  • Google Cloud (storage)
  • Google Analytics (analytics tool)
  • Mixpanel (Customer Experience Analytics)
Most browsers allow you to control how cookies get used as you’re browsing and for how long they are stored. Some browsers automatically limit or delete cookies. Also, in some browsers, you can set up rules to manage cookies on a site-by-site basis, allowing you to permit cookies only from sites that you trust.
  • Cannot collect and store the information
  • Cannot use or access parts of the Website
When you make use of, or interact with our Website
When you contact us to stay ahead and get early access or to stay connected
Email address Answer your questions
Provide you with information about StackPulse
To allow you to purchase our product and/or services
To provide you access to updates, resources and assets that you requested
Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
Legitimate interest (e.g. to answer your questions)
3rd party platforms providing storage and analytics such as the following:
Google Cloud (storage)
SalesForce (Customer Relations Management)
ZenDesk, StatusPage (Community / Support Management)
Hubspot (Customer Service Management)
Mixpanel (Customer Experience Management)
For the period of time corresponding to your use of our Services, and the retention of records of service as required by applicable laws and regulations in each geographical region.
  • Cannot answer your questions
  • Cannot provide you information about StackPulse
  • Cannot purchase our product and/or services
  • Cannot use our product and/or services
When you request a product demo, to get started, or to when you sign-up to receive our e-books and other assets
  • First name
  • Last name
  • Company name
  • Email address
  • Phone number
  • To provide a demo
  • To provide you access to updates, resources and assets that you requested
Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

Legitimate interest (e.g. to provide a demo)

3rd party platforms providing storage and analytics such as the following:
  • SalesForce (Customer Relations Management)
  • Hubspot (Customer Service Management)
  • For the period of time corresponding to your interest in or use of our Services, and the retention of records of service as required by applicable laws and regulations in each geographical region. Cannot provide a demo

    Cannot provide you with information and updates about our products and services

    Cannot answer your question

    When we process your job application
    • Full name
    • Email address
    • Phone number
    • Resume/CV
    • LinkedIn profile
    • Any other information that you decide to provide/supply us
    • To process your job application
    • To assess the candidate

      Note: For the avoidance of doubt, this use case shall apply to the CVs submitted by the Website or by any other methods (e.g., HR and recruitment agencies

    Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

    Legitimate interest (e.g. to assess a candidate)

    3rd party platforms providing storage and analytics such as the following:
  • BambooHR (Human Resources and Hiring Management)
  • For the period of time corresponding to your engagement with us as a candidate for one of our current and/or future open positions. Cannot process your job application

    Cannot assess your suitability as a candidate

    When you login and make use of our Platform and/or any services provided in conjunction with our platform
    • First name
    • Last name
    • Company name
    • Email address
    • User name / relevant client id
    • Password (Optional, if SSO is not used)
    • Device Type
    • IP Address
    • Usage logs
    • Any other data you choose to share with us
    • To create an account
    • To fulfill your requests for services and for related activities (e.g., account management, support and to provide other services).
    • To perform/execute the agreement
    Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

    Legitimate interest (e.g. to sign up to the services)

    3rd party platforms providing storage and analytics such as the following:
  • Google Cloud (storage)
  • SalesForce (Customer Relations Management)
  • ZenDesk, StatusPage (Community / Support Management)
  • Hubspot (Customer Service Management)
  • Mixpanel (Customer Experience Management)
  • For the period of time corresponding to your use of our Services, and the retention of records of service as required by applicable laws and regulations in each geographical region. Cannot create an account

    Cannot fulfill your request for products and/or services

    Cannot perform the agreement

    When you attend a marketing event and provide Personal Data
    • Email address
    • Full name
    • Phone number
    • Company
    • Job title
    • Email address
    • Any other information you choose to share with us
    • To establishing a business connection
    Depending on the context, consent or legitimate interest (e.g. send you more information about StackPulse)

    3rd party platforms providing storage and analytics such as the following:
  • SalesForce (Customer Relations Management)
  • Hubspot (Customer Service Management)
  • For the period of time corresponding to your interest in or use of our Services, and the retention of records of service as required by applicable laws and regulations in each geographical region. Cannot establish a business connection

    Cannot send you marketing communications

    When you exchange business cards with us
    • Email address
    • Full name
    • Phone number
    • Company
    • Job title
    • Any other information you choose to share with us
    • To establish a business connection
    Depending on the context, legitimate interest (B2B marketing), pre-contractual discussions or consent 3rd party platforms providing storage and analytics such as the following:
  • SalesForce (Customer Relations Management)
  • Hubspot (Customer Service Management)
  • For the period of time corresponding to your interest in or use of our Services, and the retention of records of service as required by applicable laws and regulations in each geographical region.
    • To establish a business connection
    • Email address
    • Full name
    • To send marketing communications
    Consent 3rd party platforms providing storage and analytics such as the following:
  • SalesForce (Customer Relations Management)
  • Hubspot (Customer Service Management)
  • For the period of time corresponding to your interest in or use of our Services, and the retention of records of service as required by applicable laws and regulations in each geographical region. Cannot send you marketing communications
    When we acquire your Personal Data from third-party sources (such as lead-generation companies)
    • Email address
    • Full name
    • Phone number
    • Company
    • Job title
    • Any other information you choose to share with us
    • To establish a business connection
    Depending on the context, legitimate interest (B2B marketing), pre-contractual discussions or consent 3rd party platforms providing storage and analytics such as the following:
  • SalesForce (Customer Relations Management)
  • Hubspot (Customer Service Management)
  • For the period of time corresponding to your interest in or use of our Services, and the retention of records of service as required by applicable laws and regulations in each geographical region. Cannot establish a business connection
    • Email address
    • Full name
    • To send marketing communications
    Consent 3rd party platforms providing storage and analytics such as the following:
  • SalesForce (Customer Relations Management)
  • Hubspot (Customer Service Management)
  • For the period of time corresponding to your interest in or use of our Services, and the retention of records of service as required by applicable laws and regulations in each geographical region. Cannot send you marketing communications
    When we use the Personal Data of our service providers
    • Email address
    • Full name
    • Phone number
    • Company
    • Job title
    • Any other information you choose to share with us
    • To contact our service providers
    • To process the order of the product and/or service
    • To performing/execute the agreement
    Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

    Legitimate interest (e.g. contract –related communications

    3rd party platforms providing storage and analytics such as the following:
  • Google Cloud (storage)
  • SalesForce (Customer / Patrner Relations Management and Contracts Management)
  • For the period of time corresponding to your engagement with us as our service provider, and the retention of records of service as required by applicable laws and regulations in each geographical region. Cannot contact our service providers

    Cannot process the order of the product and/or service

    Cannot perform/execute the agreement

    When we use the Personal Data of, or provided by, our resellers, distributors, agents and/or finders
    • Email address
    • Full name
    • Phone number
    • Company
    • Job title
    • Any other information you choose to share with us
    ●      To provide our products and Services

     

    ●      To perform the applicable agreement

     

    ●      To communicate with our resellers, distributors, agents and/or finders

    Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

    Legitimate interest (e.g. contract –related communications)

    3rd party platforms providing storage and analytics such as the following:
  • Google Cloud (storage)
  • SalesForce (Customer / Patrner Relations Management and Contracts Management)
  • For the period of time corresponding to your engagement with us as our reseller, distributor, agent and/or finder, and the retention of records of service as required by applicable laws and regulations in each geographical region Cannot provide the services and/or our products

     

    Cannot perform the agreement

     

    Cannot communicate with our resellers, distributors, agents and/or finders

    When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn)
    • Social media profile
    • Any other information you choose to share with us
    • To reply and/or respond to your request or question

       

    • To establish a first business connection/discussion

       

    Depending on the context, legitimate interest (B2B marketing), pre-contractual discussions or consent

    3rd party platforms providing storage and analytics such as the following:
  • SalesForce (Customer Relations Management)
  • ZenDesk, StatusPage (Community / Support Management)
  • For the period of time corresponding to your interest in or use of our Services, and the retention of records of service as required by applicable laws and regulations in each geographical region. Cannot reply or respond to your request

    Cannot establish a first business connection/ discussion

    • Email address
    • Full name
    To send marketing communications Consent 3rd party platforms providing storage and analytics such as the following:

    • SalesForce (Customer Relations Management)
    • ZenDesk, StatusPage (Community / Support Management)
    For the period of time corresponding to your interest in or use of our Services, and the retention of records of service as required by applicable laws and regulations in each geographical region. Cannot send you marketing communications

    Finally, please note that some of the abovementioned Personal Information will be used for fraud detection and prevention, and for security purposes.

    5. HOW WE PROTECT AND STORE YOUR INFORMATION

    1. Security We have implemented appropriate technical, organizational and security measures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to such information appropriate to the nature of the information concerned. However, please note that we cannot guarantee that the information will not be exposed as a result of unauthorized penetration to our servers. Nevertheless, we make commercially reasonable efforts to make the collection and security of such information consistent with this Privacy Policy and all applicable laws and regulations. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
    2. Retention of your Personal Information. We shall retain your personal information until we no longer need it and proactively delete it or you send a valid deletion request. Without derogating from the foregoing, in some circumstances we may store your Personal Information for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Information or dealings.

    6. HOW WE SHARE YOUR PERSONAL INFORMATION

    In addition to the recipients described in Section 4, we may share your information as follows:

    1.  To the extent necessary, with regulators, to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;
    2. If, in the future, we sell or transfer some or all of our business or assets to a third party, we will (to the minimum extent required) disclose information to a potential or actual third party purchaser of our business or assets. In the event that we are acquired by or merged with a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign Personal Information in connection with the foregoing events.
    3. Where you have provided your consent to us sharing the Personal Information (e.g., where you provide us with marketing consents or opt-in to optional additional Services or functionality); and
    4. Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any Personal Information is disclosed.

    If you want to receive the list of recipients of your Personal Information, please make your request by contacting us at privacy@stackpulse.io

    7. ADDITIONAL INFORMATION REGARDING TRANSFERS OF PERSONAL INFORMATION

    · We may use your Personal Information to provide and improve our Site, to send you marketing/advertisement communications that we believe may be of interest to you, to contact you in connection with the Site and certain programs or offerings that you may have registered for, and to identify and authenticate your access to the parts of the Site that you are authorized to access.

    · We may use your designated email address to: (i) send you updates or news regarding the Site and our products; and/or (ii) respond to a “Contact Us” or administrative request (for example, to change your password).

    · We may transfer your Personal Information to our local or foreign subsidiaries or affiliated companies for the purpose of storing or processing such information on our behalf. Such information may be transferred to other countries (including US). We require that these parties agree to process such information in compliance with our Privacy Policy.

    · We may share your Personal Information with our third party service providers and partners, but only to assist us with our business operations and to provide our Site to you and other users. Such information may be transferred to other countries. We use commercially reasonable efforts to only engage or interact with third party service providers and partners that post a privacy policy governing their processing of Personal Information.

    · We may disclose your Personal Information or any information you submitted via the Site if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms, including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of StackPulse, our users, yourself or the public.

    8. USE BY CHILDREN

    We do not offer our products or Services for use by children. If you are under 18, you may not use the Website, or provide any information to the Website without involvement of a parent or a guardian. We do not knowingly collect information from, and/or about children.

    9. HOW CAN I DELETE MY ACCOUNT?

    Should you ever decide to delete your Account, you may do so by emailing privacy@stackpulse.io. If you terminate your Account, any association between your Account and information we store will no longer be accessible through your Account. However, given the nature of sharing on the Services, any public activity on your Account prior to deletion will remain stored on our servers and will remain accessible to the public.

    10. LINKS TO AND INTERACTION WITH THIRD PARTY PRODUCTS

    The Site may enable you to interact with or contain links to your Third Party Account and other third party websites and Services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services may collect Personal Information from you. Accordingly, we encourage you to read the terms and conditions and privacy policy of each Third Party Service that you choose to use or interact with.

    11. LOG FILES

    We make use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We may use such information to analyze trends, administer the Site, track users’ movement around the Site, and gather demographic information.

    12. COOKIES AND OTHER TRACKING TECHNOLOGIES

    Our Site utilizes “cookies”, anonymous identifiers and other tracking technologies in order to for us to provide our Site and present you with information that is customized for you. A “cookie” is a small text file that may be used, for example, to collect information about activity on the Site. Certain cookies and other technologies may serve to recall Personal Information, such as an IP address, previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

    13. GOOGLE ANALYTICS

    The Site uses a tool called “Google Analytics” to collect information about use of the Site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. We use the information we get from Google Analytics to maintain and improve the Site and our products. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Service, available at http://www.google.com/analytics/terms/us.html/, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes Information specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your Information from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.

    14. ACCESS/ACCURACY

    To the extent that you do provide us with Personal Information, we wish to maintain accurate Personal Information. If you would like to delete or correct any of your other Personal Information that we may be storing, you may submit an access request by sending an email to privacy@stackpulse.io. Your email should include adequate details of your request.

    15. CALIFORNIA PRIVACY RIGHTS

    California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@stackpulse.io. Please note that we are only required to respond to one request per customer each year.

    16. OUR CALIFORNIA DO NOT TRACK NOTICE

    We do not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party web sites or online services. We may allow third parties, such as companies that provide us with analytics tools, to collect personally identifiable information about an individual consumer’s online activities over time and across different web sites when a consumer uses the Services.

    17. DELETION OF CONTENT FROM CALIFORNIA RESIDENTS

    If you are a California resident under the age of 18 and a registered user, California Business and Professions Code Section 22581 permits you to remove content or Personal Information you have publicly posted. To remove, please follow email us privacy@stackpulse.io. Please be aware that after removal you will not be able to restore removed content. In addition, such removal does not ensure complete or comprehensive removal of the content or Personal Information you have posted and that there may be circumstances in which the law does not require us to enable removal of content.

    18. CONTACT US

    If you have any questions, concerns or complaints regarding our compliance with this notice and the Information protection laws, or if you wish to exercise your rights, we encourage you to first contact us at privacy@stackpulse.io.